Refund policy

Last updated: October 27, 2026

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all tags and labels attached, and in its original packaging (including the rod tube or sleeve). You'll also need the receipt or proof of purchase.

A 5% restocking fee is deducted from the refund on every return. It doesn't apply to items that arrived damaged, defective or wrong, or to claims under our Rod Warranty.

To start a return, contact us at info@barvakopel.com. Once your return is approved, we'll email you a Return Authorization (RA) number and the return shipping address. Please write the RA number on the outside of the package. Items sent back to us without an approved return can't be accepted.

Reservations and preorders

Reserving a rod costs nothing. A reservation is not a purchase, nothing is charged, and you can simply ignore the purchase link we send you if you change your mind.

Preorders are charged at checkout. You can cancel a preorder at any time before it ships for a full refund to your original payment method. If we can't ship by the date shown at checkout, we'll email you a revised date and give you the choice to cancel for a full refund.

Damages and issues

Please inspect your order when it arrives. If the item is defective, damaged or wrong, email photos to info@barvakopel.com within 7 days and keep the box and packing, so that we can make it right. Defects found later are covered by our Rod Warranty.

Exchanges

To exchange a rod for a different model, contact us at info@barvakopel.com within 14 days of receiving it. Exchanges follow the same conditions as returns, and:

  • A 5% restocking fee applies, based on the price of the rod you send back
  • You pay to ship the rod back to us
  • Shipping on the replacement rod isn't included. Standard is $15 in the lower 48 states and $25 to Alaska, and Expedited and all Canada and Japan rates are the same as in our Shipping Policy
  • If the new rod costs more or less, we'll charge or refund the difference

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@barvakopel.com.

Return shipping

Return shipping costs are the customer's responsibility and are non-refundable, unless the item arrived damaged, defective or incorrect. In that case we'll cover return shipping and send a prepaid label. We recommend a trackable, insured service, since we can't be responsible for returns lost in transit. For returns from outside the United States, any duties, taxes or brokerage fees on the return are also the customer's responsibility.

Your rights

This policy does not limit any rights you have under the consumer laws where you live.